From Monday 16th March 2020 Barrow Health Centre is operating a telephone triage system for all appointments whilst we endeavour to protect our vulnerable population and staff members from Coronavirus.
Please call 01509 274430 at 8:00am to be added to our triage list. It is strongly encouraged that a reason for needing to speak to a clinician is given so that calls can be triaged by matter of urgency. A clinician will call you back and may or may not ask you to attend the practice, depending on your symptoms.
We offer extended access appoinments between 7:00am and 8:00am on Tuesday's and Wednesday's with GP's and Minor Illness Nurses here at the surgery, please discuss the avilability of these appointments with our reception team, should you think that these appointments may be suitable for your health needs. These appointments are all pre-bookable.
We provide a chaperone service for anyone who requests this, please speak to the receptionist at the time of booking your appointment or ask the doctor or nurse during your consultation.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
If you need a home visit, please ring 01509 274430 Option 2
It would be helpful if you could call before 10:00am, except in an emergency. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.
There is an option to leave a message on the practice phone system to cancel your appointment, without having to hold on the line and speak to someone, or to enable you to cancel your appointment even when the surgery is closed.
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
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